Delivery & returns
We deliver across Bangladesh, by courier, with cash on delivery available. If something arrives wrong or damaged, we put it right.
Last updated 3 October 2026
Where we deliver
We deliver to addresses across Bangladesh. At checkout you choose your city and area; that places the order in a delivery zone — for example Inside Dhaka or Outside Dhaka — which sets the charge and the expected delivery time. If your area isn’t listed, contact us before ordering and we’ll tell you whether we can reach it.
Delivery charges
The delivery charge depends on the zone and on the total weight of the parcel, and is shown at checkout before you place the order — you never pay a delivery charge you haven’t seen. Some zones have free delivery above an order value; when that applies, checkout says so.
Orders that contain only digital downloads have no delivery charge.
Delivery times
Orders are usually packed within [1 working day] of being placed. After that, delivery inside Dhaka typically takes [1–3 working days] and outside Dhaka [3–5 working days]. Public holidays, weather and courier delays can add time; if your order is running late we’ll let you know.
You’ll get an email when the order is confirmed and another when it ships, with the courier and tracking number. You can also check progress any time on track an order with your order number (it starts with NG-) and phone number or email.
Cash on delivery
Choose cash on delivery at checkout and pay the courier when the parcel arrives. Please have the exact amount ready — the order total, including delivery, is in your confirmation email. We may call the phone number on the order to confirm it before we ship.
If an order is refused at the door without a valid reason, we may ask for the delivery charge to be paid in advance on future cash-on-delivery orders.
When your parcel arrives
Please check the parcel in front of the courier if you can. If the packaging is visibly damaged, or the wrong item has arrived, tell the courier and contact us within [48 hours] with your order number and a photo. That is the fastest way for us to put it right.
Returns
You can return an item within [7 days of delivery] if:
- it arrived damaged, faulty or not as described on the product page;
- you received the wrong item, size or colour; or
- [you changed your mind — unused, with all tags, accessories and original packaging (owner to decide whether change-of-mind returns are offered, and who pays the return delivery)].
To start a return, contact us with your order number, the item and the reason. We’ll confirm how to send it back or arrange a pickup. Please don’t post an item back before we’ve confirmed the return, so it doesn’t go missing.
Items covered by a manufacturer’s warranty (shown on the product page) are repaired or replaced under that warranty’s terms once the return window has passed.
What can’t be returned
For hygiene and safety reasons, and unless they arrived damaged or wrong, we can’t accept returns of:
- groceries and other perishable or consumable items once delivered;
- personal-care items, innerwear and anything with a broken hygiene seal;
- items that have been used, washed, altered or damaged after delivery;
- free gifts, unless the item they came with is returned too;
- [any other categories the owner excludes].
Refunds
Once a returned item reaches us and is checked, we refund to the original payment method — card or mobile banking — within [7–10 working days]. Cash-on-delivery orders are refunded to a bKash or bank account you give us. Where an item was damaged or wrong, the delivery charge is refunded too.
If you’d rather have a replacement or exchange (for example a different size), say so when you contact us and we’ll arrange it if the item is in stock.
Digital products
Digital downloads are delivered instantly and can’t be returned once downloaded. If a file is faulty, missing or not as described, we’ll fix it or refund you — see downloads and licensing for how digital products work.